1.

When you say "Number of FTPs : 10" does that mean you allow up to 10 accounts access to my website for Uploading and Downloading via FTP?
Yes, you can create, edit, delete it through our control panel in real-time. You select which folder or directory which account will have access.

2.

Do you have an online example of the Web-Based Control Panel? I'd like to know what features it provides.
We use our in-house control panel. It allows you to see the disk space usage, manage FTP accounts, databases, DSN, view statistics, manage email accounts, etc. We do not have a demo at this time, but we provide 30 day money back guarantee, so there is no hassle to test drive.

3.

When you state "Live Statistics" can you give me an example of what stats are provided?
Our statistics server shows you the number of hits, visitors, unique visitors, IP info, resources accessed, referrers, seach engine, geographic region, browser platform, etc.

4.

When you state "Access to raw server log file" do I have to make repeated attempts for the file or is it located where I can download it via FTP (or some other method)?
Yes, you can download it through FTP.

5.

Are you considering 24x7 tech support as "email support"? or is this phone support?
24x7 is email and ticketing support, but support can also be reached by phone in cases of urgency.

6.

What does your 99.9% uptime guarantee cover?
All of the servers are monitored 24 hours a day, to ensure they are running properly.

7.

How do you do SSL? Do you provide an SSL directory? Is it a virtual path on my account? Or do you provide sub domain names to handle all SSL information?
We provide shared SSL using https://atkhost.com/yourdomain, which will be the virtual path on your account. You can also use your own SSL certificate and we will install it for you. Setup fee may apply.

8.

Is your 30-day money back guarantee 100% money back?
Yes, full refund, except setup fees.

9.

You state that we can use ASP and PHP, but PHP is for use with Unix based Server OS's; So how are you offering both on 1 account? Personally, I just want an ASP based, WinNT account.
Our servers are Windows 2000 Server with IIS 5.0, and they support PHP.

10.

What are your server specs? What OS are they running? RAM? What kind of pipe do you have in your facility?
We use P4 2.4 GHz and above servers, 512MB RAM minimum, Windows 2000 Server, IIS 5.0, Fiber Backbone Connection with Tier 1's bandwidth and OC48. We get in new servers from time to time, so the most recent ones have better specifications.

11.

How many sites do you run on 1 server?
It depends on what accounts hosted on that server. Some servers have only around 50 sites on it and some have around 250 sites.

12.

Do you provide an ability to password-protect websites and/or allow for custom error pages?
Yes, we provide password-protected directory and custom error pages.

13.

May i create my subfolder as a new website. For example: if my website is www.mywebsite.com and i have subfolder like www.mywebsite.com/myfolder/, may i create new website on that folder?
Yes, you can either do http://subdomain.yourdomain.com or http://www.yourdomain.com/subdomain

14.

Do all standard features included in your $9.95/month plan?
Yes, all standard features are included in all plans.

15.

Is there any ftp access or website viewing before the names servers get changed in the registars?
Yes, we provide temporary IP for you.

16.

How long does it take for a domain to transfer to your server?
It usually take 24-72 hours.

17.

Do you support ASP.NET?
Yes, we do support ASP.NET.

18.

Do you support MySQL?
Yes, we do support MySQL. Additional fee may apply.

19.

Do you support PHP?
Yes, we do support PHP.